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What are Unfair Trade Practices (UTP)? |
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Misleading advertisements/False
representation |
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Bargain Selling when there is no bargain |
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Offering gifts, prizes, etc. to lure customers with no
intention of providing them |
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Conducting of any contest, lottery, etc. as a
promotional gimmick |
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Hoarding or destroying goods with the intention of
raising the cost of these or similar goods |
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Manufacturing or offering spurious goods or adopting
deceptive practices in the provision of services |
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To know about the products you want to buy it is always better to go
by comparative testing. |
| Comparative Testing means
subjecting of different products offered for the same purpose, the
results of which tests provide consumers with unbiased information
on the characteristics of these products. |
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Helps you know the prices of different
brands of the same product |
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Compares the features, safety, hidden costs, long term
maintenance, after sales service and other various qualities
of different brands |
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It brings to your notice many other points which the
service provider or trader may not offer thus making your
task of buying a product easy |
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For more details Visit
www.consumer-voice.org
www.cercindia.org
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Standard Marks and Labels
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| Standardization mark is a mark or symbol given to a product,
which meets certain standards with respect to the quality in terms
of material used, methods of manufacture, labeling, packaging and
performance. |
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Tips for writing a complaint letter |
| You may be able to resolve your concerns by putting your
complaint in writing. If you write a letter to Advice centre,
business or complaint-handling organization, remember to include: |
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Name and full address with contact details |
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Describe the problem in short with date and place of
purchasing |
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What action you have already taken to fix the problem |
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Ask for a reply to your letter within a rational time |
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Copies of any other letters you have written about the
problem |
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Copies of all relevant documents (for example,
warranties, receipts and any previous correspondence)—do not
send the originals. |
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Keep a copy of this letter and make a note of the date
you post it. |
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